Please send an e-mail containing the order number and information about the products to be returned (article number and quantity) to email@example.com. Information on how to proceed further as well as the shipping label will be sent to you as soon as the e-mail has been reviewed. This ensures that the customer bears no shipping costs.
Please note the following for product returns:
When returning items, please obtain a shipment receipt and safeguard it until a refund or replacement has been received.
The returned products will be processed within 5 working days upon receipt (excludes weekends).
Ensure that the items are packed with adequate care to prevent the products from being damaged in transit.
Electronic devices must be returned in their original packaging to prevent damage in transit.
The costs of a return that requires freight forwarding will not be covered by us.
Products Eligible for Return
You can return the received merchandise within 14 days. In addition, we will give you an extra 16 days to return the merchandise. Thus, you have a total of 30 days to return your goods to our warehouse.
The products must be returned in their original packaging, without having any traces of being used or opened. Please ensure that the items are securely packaged in order to prevent any transport damage from occurring.
Please state the reason for returning the merchandise ( return form ) and include your name, address and order number.
More information regarding our Return Policy can be found here .
As soon as your return parcel reaches our warehouse - as long as it arrives within the 30-day return period - we will refund your payment. Alternatively, we'd be happy to issue a store voucher for the payment in question.
Your money will be returned using the same method of payment that you placed your order with:
Cash in Advance: Bank transfer - Please provide us with your banking details (IBAN and BIC codes) so that we can refund your payment to your bank account.
PayPal: your refund will be transferred to your PayPal account.
Sofort Transfer: Bank transfer - Please ensure that we are provided with your banking details (IBAN and BIC codes) so that we can refund your payment to your bank account.
Credit Card: your refund will be transferred to your credit card.
Klarna: The credited amount will be transferred directly by Klarna to your Klarna account.
Cash on Delivery: The refund will be via bank transfer. Please provide us with your banking details (IBAN and BIC codes) so that we place your refund.
iDeal - Your refund will be made to your iDeal account.
Refunds typically arrive in your account within a few days after they've been made. Please contact us if you have any further questions!